Friday, April 10, 2015

AOTW: Man Cannot Cancel Comcast Cable Even Though He Has No House

Welcome back to the Asshole of The Week, where every Friday we single out one person, place, or thing from the week that is just the absolute worst.  This week we have a monolithic monopolistic corporation who is just making things too easy to hate them.  Almost on a weekly basis it seems.  Comcast, here we go again.

Just over a week ago, a St. Paul, Minn., man told Comcast he'd like to cancel his cable service. It's never as simple a process as it should be, but 66-year-old Jimmy Ware had a pretty good excuse: His entire house had burned down, and everything inside—including TVs and cable box—was destroyed in the fire.

Unfortunately for Ware and his daughter, Jessica Schmidt, the Worst Company in America always seems to find a way to turn leaving into a lengthy, dramatic ordeal. In this case, the problem was that Ware's documentation of his account number had been lost in the fire, along with everything else he owned.

Just check under the collapsed roof sir, perhaps it is somewhere in there.

Over the course of a week, Schmidt talked to Comcast four or five times, even putting her dad on the line to verify the last four digits of his social security number, but the company wouldn't cancel the service to the house—which no longer exists—without an account number.

Here's the most astounding moment from Schmidt's Kafkaesque customer service interactions, as told to the Twin Cities Pioneer Press:

"I've said to Comcast, 'Here's your choice, disconnect the service or send someone out to fix the cable, because it's not working,' The (Comcast) guy said, 'That doesn't make sense, because the house burned down.' I said, 'Exactly, shut the service off.' "

Schmidt finally got the service canceled Tuesday, a week after the fire. A Comcast rep admitted to the Pioneer Press that the situation hadn't been "handled properly," and said the company won't charge Ware for the cable equipment that was damaged when the house he grew up in went up in flames. Mighty big of them.  Although somehow still surprising.

For what it's worth, Comcast's response to these situations has been inconsistent. The company said they gave Ware the runaround because of their strong account security policies, but his neighbors, also victims of the fire, were able to walk into a local Comcast office and cancel right away.

Comcast, congratulations for making it so easy to name you Asshole of The Week.  Your company is straight garbage, and although you have a total monopoly, soon you will be right in the toilet.  People already don't want television anymore, and you fucking them over repeatedly isn't going to help.  Fuck you very much.

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